Software Managed Services

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We understand the importance of keeping your IT systems operating at peak performance, which is why our Software Managed Services teams focus on ensuring everything runs smoothly, allowing you to make best use of your budget and be sure of quality, without having your focus distracted from your core business. We offer a range of services to meet your every need, such as our Cloud Platform Management (CPM) service, which is available in a choice of three pay-as-you-go services. CPM will also keep you in regular contact with our Microsoft Azure specialists, who will help you to interpret the facts as they happen — and make swift changes to give you the edge.

We also offer Disaster Recovery as a Service (DRaaS), hosted on Microsoft Azure, which is designed to address real-world business continuity concerns. Our DRaaS provides a simple and effective way to recover your critical systems and data, make significant capital cost savings and stay in control of your environment from the outset. All our services are backed with a 24x7x365 service desk and proactive monitoring to ensure the solutions run optimally.

Customer Experience Management

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A customer experience management system is designed to help you manage your organisation’s interactions with your current and future customers. It should work with all your customer-facing touchpoints by organising, automating and synchronising them so that you can service your customers, and respond quickly to issues and new business requests and opportunities.

We can assist you to create a customer-centric view by providing a solid understanding of integration technologies and experience in relevant business functions. We also provide turnkey solutions that address the implementation of customer experience use cases, aimed at delivering increased revenue and improved customer experience. Furthermore, our application development and support practice will implement and support these solutions and use cases in a production environment.