Call Centre Business Process Outsourcing
Business Process Outsourcing (BPO) involves relocating business processes that a company usually performs in-house to a third-party service provider, to carry out the services on behalf of the company. As companies worldwide respond to increasing cost and efficiency pressures and the need to deliver meaningful, sustained, positive customer experiences, Contact Centres are favoured for business process outsourcing.
We have the people, expertise and technology solutions to ensure superior service, whether it is in sales, customer service, accounts or support. With a combined Contact Centre capacity of over 3000 agent positions, we can give our customers the flexibility to enjoy the resources they require, when they require them.
